quirky kid

book Now

Booking is simple. Please remember to always use your child’s name.
If you feel unsure, please contact us before booking. By making a booking you agree with our Terms and Conditions of service.

Start your Booking
or You can log in if you have an accounticon
quirky kid

interested in our programs?

We're looking forward to speaking with you.
Simply choose a date and time below so you can to meet with one of our wellbeing specialists. There are so many ways we can support your schools or clinics.

find out more
icon
people work

We're Media Friendly

We collaborate with international media outlets to
promote children's mental health and wellbeing.
If your publication has met with us before, book below.
Your first time? Contact us.

find out more
icon
Child Psychologist
We pride ourselves on being different. We think from a child’s perspective and use the creative, award-winning tools we’ve designed to improve and optimise their mental health.

about us | Team

Meet our TEam

Quirky Kid® is a child psychology clinic and publishing house based in Australia. We work with parents, schools and clinics around the world to improve children’s social and emotional wellbeing. Our award-winning tools and resources have had a positive impact on children in more than 30 countries.

backgroundCustomer Support Superhero
background
background
Filter
Customer Support Superhero

Customer Support Superhero

Open Role

Our clinics and workspaces are filled with inspiration, knowledge and an unstoppable commitment to our mission: supporting young people and their families to reach their full potential. We’re continuously developing and evolving as we help a growing number of families around the globe. As a result, we’re seeking a new Customer Support Superhero who shares Quirky Kid’s passion and longs to be involved in something special.

What’s the job?

There’s never a dull moment in the office where you’ll have the chance to impress our customers with your modern and responsive customer service. You'll also be able to show your creativity and research skills by participating in communication strategies that range from content writing to scheduling social media communication.

We’re looking for someone dynamic who has excellent organisational skills, unparalleled written and verbal communication skills and a keen interest in technology. We also need someone to help control our client flow, manage our busy schedules with precision, complete administration tasks with accuracy, provide caring intake to new clients, coordinate events and manage program sales. You’ll need to love speaking with people, have a lot of empathy and be able to manage multiple tasks at once.

Must-Have Attributes

  • A passion for customer service
  • Extraordinary writing skills
  • Out-of-this-world organisational skills and attention to detail
  • Experience in project management or as a personal assistant
  • Confidence with sales
  • Multitasking genius with a strong interest in IT
  • A warm and relaxed nature
  • Experience using web-based customer service software, such as HelpScout and Xero, or the ability to learn independently
  • Demonstrated experience in a busy administrative environment and understanding the needs of a medium-sized business
  • Independent problem-solving skills
  • Excellent at receiving and providing feedback
  • Available 2 days a week (Thursday and Friday) in Sydney (Woollahra)

Nice-to-Have Attributes

  • Resides close to work (because we believe in work-life balance) 
  • Mac user
  • Experience working with schools or within the school system
  • Experience with event management
  • Program sales experience
  • Knowledge of psychological services

Job Description

As a Customer Support Superhero, you will take front stage in providing information, support and general administration assistance to Quirky Kid’s external and internal customers. You will promote the benefits of our services by providing clear initial and follow-up information.

You will be expected to maintain our high level of customer satisfaction (90%) by understanding our clients’ needs and providing adequate solutions.

Your tasks will include:

  • Answering calls from clients and assisting with making new appointments or rescheduling existing ones
  • Completing the intake process with new clients and providing prospective clients with accurate information about our services
  • Completing a range of administration tasks
  • Meeting and greeting clients and managing office operations
  • Coordinating events
  • Managing program sales for schools and clinics

Key Attributes

  • Advanced skills in email, social media, web technology, professional writing, answering phones and assisting others
  • Honest, hard-working, enthusiastic, thoughtful, patient, empathetic and professional
  • Available to work two days a week 
  • A multi-tasking genius
  • A passion for customer service and team assistance
  • IT superpowers
  • Warm and relaxed with a professional nature
  • Marketing/PR/Design experience a +++

Benefits

  • Professional development reimbursement of $700 at 12 month service
  • Holiday Contribution of $1000 at 24 month of service (pro-rata at full time)

Apply Today

background

Sign up to our newsletter and be the first to find out about open roles

Every month or so we’ll let you know about new jobs, placements or voluteering opportunities. We’ll also share some unique content about our team, upcoming products and more.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.