Quirky Kid Pty Ltd (we, us and our) offers different types of services through our websites and clinic.
In providing our services to you, we may collect or be provided with personal information about you, online or offline, through the provision of educational resources, when you use our questions and answers platform, when you interact with or post on our blog, when you access our clinical psychology services, when you complete any questionnaire we provide you, when you visit our practice or participate in a telehealth consultation, when you access our website and when you contact us online, via telephone or via email (Services).
We may collect information about you that includes personal information, sensitive information and health information.
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
Sensitive information: is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Health information: is a type of sensitive information and includes any personal information that is collected while providing you a health service. For example, any details you share with us in a consultation about your medical history or mental health will be health information.
When you contact our support team via phone, chat, our website or email:
When you register or book with us as a client:
When you have a consultation with us whether in person or online:
When you visit our websites, our health platform, access our educational resources or post to our website, forum, or blog:
We may also collect personal information about you, directly from you or from a third party, for the purpose of delivering our website to you. The types of personal information which we may collect when delivering our website to you include:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.
You may request to be anonymous or to use a pseudonym unless it is impracticable for our psychologist to deal with you or if our psychologist is required or authorised by law to deal with identified individuals. In most cases it will not be possible for you to be anonymous or to use a pseudonym, however, if our psychologist agrees to you being anonymous or using a pseudonym, you must pay consultation fees at the time of the appointment.
Your personal information is gathered and used for the purpose of providing psychological services, which include assessing, diagnosing and treating your presenting issue. The personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service.
We may also use the personal information we have collected from you for the purposes related above, and to:
We will only use your personal information for the purposes described in this Policy or with your express permission.
Your personal information will not be disclosed except when:
Overseas disclosure: We take reasonable steps to use Australian based third-party service providers where practicable. However, occasionally these providers are located outside of Australia or need to transfer or access your information outside of Australia to assist us in providing our Services to you and some information is held on our servers, or service provider servers, that can be located in the USA.
By providing us with personal information, you understand we may disclose a limited amount of your information outside of Australia and acknowledge that where we disclose personal information to a third party outside of Australia, we will only use reputable third parties and we will only disclose the personal information necessary for the recipient to assist us in supplying our Services to you.
Your personal information will not be used, sold, rented or disclosed for any other purpose.
Your sensitive information may only be used and disclosed for:
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. These procedures include:
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us. For example, if you make a general enquiry, you may choose to use a pseudonym but where we provide our psychology services to you we will require that you provide some identifying information.
Restrict and Unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. To unsubscribe from our e-mail database or opt-out of communications (including any marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access and Correction: At any stage, you may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date, or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected.
All requests by you for access to or correction of personal information held about them should be lodged with the Manager at email@example.com. A request must state your name and address, particularise the health information to which access is sought and specify the form in which you would like the information to be provided. These requests will be responded to in writing within 30 days, and, if necessary, an appointment will be made for clarification purposes. An administrative fee may be payable for the provision of such information and professional fees for appointments. Please note, in some situations, we may be legally permitted to withhold access to your personal information or the personal information you have requested access to.
In accordance with the Health Records and Information Privacy Act 2002 No 71, if you are a parent or legal guardian and you would like to request access to your child’s information, in addition to the information that needs to be included in a regular request for information, we also require that you provide evidence of your parental authority or guardianship to have access to the information in their request.
If you are the parent or legal guardian of a child between the ages of 14-16 years old, and the child has been deemed by us to have the capacity to make independent decisions about their health care, we may be legally permitted to withhold the child’s information from you. For more information about obtaining access to your child’s information, please read this article.
Concerns: If you have a concern about the management of their personal information, they may inform the Manager (firstname.lastname@example.org). Upon request, you can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, disclosure of, or access to their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints or by post to:
Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Your personal information is only kept while it is required for the purpose for which it was collected or as required by law. It will then be securely destroyed or de-identified.
Health records are kept for a minimum of 7 years since the last time we provided you with a health service. If you were a child when we provided you with a psychological service then we keep your health record at a minimum until you reach the age of 25. When we destroy your health record, we keep a written note of your name, the date we destroyed it, and the time period the record covered. This is to comply with the Health Records and Information Privacy Act 2002 No 71.