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In 2020, Quirky Kid rapidly expanded its digital service delivery, moving more psychology consultations, parent support and child programs online as families and schools adapted to COVID-19 restrictions.
The shift was significant, but it did not begin from zero. Quirky Kid’s contemporaneous service record notes that the organisation had offered phone and online support since its earliest years, giving the team an existing foundation for telehealth when face-to-face contact suddenly became more limited.
The 2020 response became an important company milestone because it accelerated ideas around digital access that would later become a much larger part of Quirky Kid’s service model.
Moving support online quickly
During the early pandemic period, Quirky Kid increased the use of phone and video consultations and introduced additional online support for parents navigating children’s anxiety, routines and wellbeing during a period of rapid change.
A Quirky Kid COVID-19 resource from the period described telehealth as already well established within the service and promoted online psychology support as a way to maintain continuity of care.
Adapting child programs for digital delivery
The response extended beyond individual appointments. Quirky Kid adapted programs including The Best of Friends® and Basecamp® for online group delivery while continuing to use the existing digital components of Power Up!.
This required more than switching on video calls. Workbooks, facilitation, parent communication and group participation all had to be considered in a format originally designed around in-person interaction.
The experience gave the organisation practical insight into which parts of child psychology and psychoeducation could translate well online and where face-to-face delivery remained important.
From emergency adaptation to a longer digital pathway
The temporary restrictions of 2020 eventually eased, but the digital capability developed during that period remained valuable.
Quirky Kid continued investing in online psychology and later launched BriteChild®, its dedicated digital psychology service for children, young people and families.
The 2020 response is therefore worth preserving as company history. It records a period when Quirky Kid used existing telehealth experience to maintain support, adapted established programs for new delivery conditions and gathered practical knowledge that contributed to its later digital mental health work.
