Lia Acierto is a dedicated client services professional with a strong background in administrative support, operations, and customer care. As one of the first points of contact for families at Child Psychologist, she is committed to creating a warm, organised, and compassionate experience for every client. Lia plays an essential role in the daily operations of the clinic—managing bookings, coordinating appointments, communicating with families, and supporting clinicians to ensure a smooth and efficient delivery of services. She brings extensive experience in human resources, recruitment, and operations management, having previously led onboarding processes, developed streamlined workflows, and supported organisational systems across both corporate and education settings. These experiences strengthened her communication, problem-solving, and coordination abilities, all of which underpin the high-quality support she provides to families and clinicians.

Lia’s areas of expertise include client communication, administrative support, recruitment and onboarding, operations management, organisational development, and documentation management. She is passionate about helping clients feel heard and supported, and she brings a calm, organised, and client-centred approach to every interaction.

Outside of work, Lia enjoys travelling, discovering new destinations, and spending time at the beach—interests that reflect her appreciation for connection, balance, and new experiences.

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‍Qualifications‍

• Bachelor of Science in Business Administration (Major in Marketing)
  
• Ongoing professional development in client services, organisational systems, and administrative operations

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